Terms & Conditions

Net 30 days from date of invoice on approval of credit, otherwise orders must be prepaid prior to shipping. Customers will be advised immediately when an order exceeds their credit limit so they can rectify the situation and the order can be shipped expediently.

All returns must be authorized by Rambridge prior to shipping any return to our warehouse. Items returned to Rambridge without authorization and/or freight collect will be refused. All returns must be shipped freight prepaid. Items subject to freezing damage must be returned by heated carrier. Any replacement product will have freight prepaid back to your door.

Returned non-defective goods will only be accepted within 30 days from the date of purchase and must be in original packaging and in clean, resaleable condition. All non-defective returns will be subject to a 15% restocking charge unless otherwise authorized.

Warranty returns must be accompanied by the original end user bill of sale, a clear explanation of why the product is being returned under warranty and a brief description of any inspection and evaluation performed prior to its return. Acceptance of a warranty return does not constitute acknowledgement of warranty given. Credit or replacement will only be authorized after warranty confirmation by the manufacturer or supplier. We reserve the right to issue credit or product, in lieu of credit. All returns should be pre-authorized and freight prepaid.

All orders are shipped F.O.B. our warehouse unless otherwise authorized. If you have a preferred carrier please inform us, otherwise we will ship with the best available carrier for the product being shipped. Heated service is required in the winter for some products. All shipments will be insured unless we are otherwise advised. If you have an account with us and have not completed the freight insurance advisory form please contact us immediately.

The carrier is responsible for the safe delivery of the goods and any claims for damage or shortages should be made with the carrier.

Inspect each shipment as soon as it arrives while the carrier is still present.

Rambridge Wholesale Supply makes no warranties, expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose and in no event will be liable for any consequential, incidental or indirect damages arising out of the use or inability to use a product. All warranties shall be the warranties of the manufacturer or supplier and shall be limited to either the purchase price or product replacement with the same or equivalent product at the sole discretion of Rambridge.